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[msmobiles.com_robot]

Previously we have been reporting about the release of PocketMac for Microsoft Smartphone, but now, as the first ones, we present first pictures of this program running inside of Mac OS X! PocketMac plugs in into iS...

Read more at http://msmobiles.com/news.php/1990.html

[Guest]

I haven't been able to sync at all. First my mac was not recognizing smartphone (Audiovox SMT 5600), connected by USB cable, and when it finally did, then I was getting all kinds of XML errors on the phone when trying to sync.
It did sync my address book, however, it screwed up all the contacts, mixing one with another, or some merged three into one..... big mess.
Never synced iCal info from mac to phone......

I was very excited at first but now, I dunno, I'm sorta sceptic about PocketMac.... waiting for their call...

B.

[Joe]

Also a user of the Audiovox SMT 5600 and have not gotten PocketMac to work properly. Initial sync got about half way through, then froze (also ended up messing up contact information as well, tripling entries etc.). iCal synced ok, but not tasks. Now, I can't even get PocketMac to sync anything at all. Made sure that password protection was off (aka "device locking"), but still no luck. PocketMac support page is of no help... I'm just hoping that an update is released sometime soon.

[SteveInChicago]

My experience with Pocketmac customer service and tech support was very bad. Quoted below is info from the Better Business Bureau,

http://www.sandiego.bbb.org/commonreport.html?bureau=sandiego&compid=30001495&language=&code=

BBB Reliability Report


Information Appliance Associate
8538 Villa La Jolla Dr #194
La Jolla, CA 92037

General Information
Principal : Ms Dana Wassaran Owner/Manager
Phone Number: (858) 535-0007
BBB Membership: This company is not a member
Type-of-Business Classification: Internet Shopping Services
Website Address: www.pocketmac.net

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business
This company offers computer software.

Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. The company has resolved some complaints presented by the Bureau; however, the Bureau did not receive a response to other complaints.

I include my complaint below:

Date 7/15/2005 12:45:52 PM
Primary Complaint Classification: Product Quality
Secondary Complaint Classification: Advertising
Complaint:
This product is supposed to sync my smart phone, an Audiovox SMT 5600 with the calendar, and contact database on my Apple Computer.

I checked with the company before my purchase and was assured it would work with my particular phone.

In fact, it has not worked fully since I bought it and the company has stalled repeatedly when I've asked for tech support, all the while promising tech support in the future. They did send me one bit of technical advice, but the source of this advice was another customer's reply to the company once he had solved a problem on his own. It was not relevant to my problem.

Although I am able to connect via USB and sync my contacts and calendar the following problems exist:

No Bluetooth connectivity.

Does not install applications (One of the advertising points on their website).

File browser stalls when it tries to transfer a file from the phone the computer if the file's permissions are set to be unmodifiable by the user. (the program should give the user an error message, instead it simply stops and stays that way until you closer the browser window)

I have been told by them repeatedly that they intend to help me with this problem, but most recently they have not even been responding to my emails.

I have kept all our correspondence.


I would like the BBB to have this on record for others to see.