|
|
 Mobile Windows News |  Podcasts |  Videos | Search | Forums | Site News |
|
ATTWS losing customers to T-Mobile; SmartPhones getting returned due to poor service at ATTWS December 28, 2003 [MS Smartphone] | By anonymous 1. Unfortunately at this moment only AT&T Wireless and Verizon are selling Microsoft smartphones in USA. So if a customer returns MS Smartphone at AT&T Wireless because of getting angry at this carrier, and moves to T-Mobile, then he/she also parts with MS Smartphone: Misha first called AT&T Wireless to activate the SmartPhone on Nov. 3. "I have called the AT&T (Wireless) call center about 10 times and visited a store twice in the last three weeks," said Misha, who runs a software consulting firm in San Jose, Calif. "I have not been able to speak to a customer-service representative at a time when the systems are up." After three weeks of calling, Misha has given up and decided to return the phone and instead keep his service from T-Mobile, a unit of Deutsche Telekom AG (DT). But, as of Monday afternoon, AT&T Wireless couldnīt access his account to process his return order. To read the article from which quotes above come from click here.  Post your comment (free registration is required to post, but if you register you can edit your posts later)
   |
| ||||||
| Mobile Windows News | Podcasts | Videos | Search | Forums | Site News |
